"Buyer Beware\n\nOur experience with The Big Screen Store and its President, Jason Brager, was extremely disappointing. We purchased two Parker House "Parker Living" genuine leather chairs, and one arrived with puckering leather on the arm. Despite repeated requests, Mr. Brager refused to send anyone to inspect the chair, replace it, or offer a refund. His communication was combative and unprofessional throughout the process.\n\nOnly after several days of continuous emails and filing a dispute with our credit card company were we able to secure a full refund. I also reached out to the furniture manufacturer, and they confirmed that it is not the quality that should be expected. \n\nBe aware that this company is not customer-friendly. Their approach seems to be to wear customers down and keep as much of your money as possible. Mr. Brager even stated that used floor models are the "barometer" for new furniture quality--meaning if you see flaws in a used floor model, you should expect the same flaws in your brand new purchase.\n\nWe would never do business here again, which is unfortunate since we were long-term customers purchasing more than 6 high-end televisions and a leather Palliser sofa before this experience.\n\nFound this same brand/color chair at Homegoods for $399.99 without any damage, which is more than $100 less based on their "sale" price plus delivery!\n\nJason B. - we already took our business elsewhere to buy new chairs and a TV this week. Thanks for the advice!\n\nDo you think the two pictures of the chair I got look like the pictures in The Big Screen Store email?"
Best Buy
2.5
41
9845 Colerain Ave, Cincinnati
CLOSE · 10:00 - 22:00 · +1 513-728-4139
"They would only do price match if it was a local store vs. Online, even when it was from their website."
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