Call centers have come a long way in the past five years in terms of elevating the role and stature of their operations. One contributing factor is the move to provide certification programs that can ...
Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...
NEW YORK--(BUSINESS WIRE)--The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today announces the CGS ...
WESTLAKE VILLAGE, Calif.: 28 October — Salt River Project (SRP) has been recognized for an eighth consecutive year for call center operation customer satisfaction excellence under the J.D. Power ...
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