BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

BGE representatives pushed back on demands from the Maryland Office of Peoples Counsel to provide information about their call center.

Few questions make the human brain itch more than this one: if karma is real, why do genuinely kind people still deal with ...

An investigation by the Maryland Public Service Commission found “systemic failings” in BGE’s customer call center, and the commission said the utility’s plan to fix these ...

Under the bill, plug-in solar devices would no longer need an interconnection agreement, a contract between customer and utility which ensures technical compatibility when connecting a new energy ...

Going to a game here is visiting an oasis of baseball in the sea of blight that is St. Louis. Busch Stadium, version 3.0, is ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Source: Audit reveals deep-rooted operational failures at Bulawayo City Council – herald Vusumuzi Dube, [email protected] A RECENT internal audit of the Bulawayo City Council has laid ...

To determine which auto loans are the best for consumers with bad credit, CNBC Select analyzed more than a dozen car loan ...

Based on reviews from every Costco outdoor category, here are the 16 products that a considerable number of customers rated low because of major flaws.

Skyrocketing premiums and shifting consumer behavior are reshaping the U.S. auto insurance landscape heading into 2026.

Nearly half of UK customers say they’ve suffered poor customer service. Discover effective ways to improve it today.