An investigation by the Maryland Public Service Commission found “systemic failings” in BGE’s customer call center, and the ...

To determine which auto loans are the best for consumers with bad credit, CNBC Select analyzed more than a dozen car loan ...

Based on reviews from every Costco outdoor category, here are the 16 products that a considerable number of customers rated low because of major flaws.

Nearly half of UK customers say they’ve suffered poor customer service. Discover effective ways to improve it today.

Bad service, wrong orders and long wait times. Here’s a list of the worst-rated fast food restaurants in Macon, based on ...

Using customer satisfaction surveys and employee reviews, this video breaks down why some of America’s biggest companies earn so much public resentment. From scandals and poor service to broken trust, ...

While businesses want positive reviews, a few bad ones may not always hurt you. Here is what you need to know about negative reviews.

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to humans.

A GE Appliances tagline is, "We make good things for life," but an I-Team investigation found for customers like Susan Barry, a home baker from Foxboro, Massachusetts, the café series gas range she ...

You almost never think about what internet provider you're using until you experience video call freezes, stream buffering, or lag during intense video game sessions. This frustration is shared by ...

Target is an American retailer that has been in the doldrums recently. In an attempt to improve the experience that customers have in its stores, it is instituting a new programme known as “10-4”. If ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...